[Full-Version] 2024 New ITCertMagic PC-CIC-Core PDF Recently Updated Questions
PC-CIC-Core Exam with Guarantee Updated 62 Questions
The PC-CIC-Core certification is an excellent way for professionals to showcase their expertise in customer experience management, and it is highly valued by employers in the customer experience industry. PureConnect: CIC Core Certification certification is also an excellent way for professionals to enhance their knowledge and skills in customer experience management and stay updated with the latest trends and technologies in the field.
The PC-CIC-Core certification exam is an excellent way for call center professionals to demonstrate their expertise and commitment to the field. PureConnect: CIC Core Certification certification is highly regarded by employers and can lead to more job opportunities and higher salaries. By passing the certification exam, candidates can prove to potential employers that they have the skills and knowledge necessary to manage a call center effectively.
Genesys PC-CIC-Core certification exam covers a wide range of topics, including CIC architecture, CIC server installation, configuration, and maintenance, CIC telephony, CIC media, and CIC reporting. PC-CIC-Core exam is intended for professionals who have experience working with the PureConnect: CIC Core platform and have a good understanding of its functionality. PureConnect: CIC Core Certification certification is ideal for IT professionals who are responsible for the installation, configuration, and maintenance of the PureConnect: CIC Core platform.
NEW QUESTION # 32
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Administrator
- B. Interaction Attendant
- C. System Manager
- D. Interaction Center Business Manager
Answer: B
NEW QUESTION # 33
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
- A. Use the Stations Assistant to update the firmware on the phones.
- B. There is no way to update the firmware on IP phones.
- C. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
- D. Continue to update the phones manually. This is the most efficient process for completing this task.
Answer: A
NEW QUESTION # 34
Where must you create new stations for them to be eligible for auto-provisioning?
- A. IN\N IP phone configuration utility
- B. Stations container
- C. Managed IP Phones container
- D. IN\N TFTP Server
Answer: C
NEW QUESTION # 35
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Long Distance
- B. Intercom, Emergency, Local, Long Distance, and International
- C. Intercom, Emergency, Local, and Long Distance
- D. Intercom, Emergency, and Local
Answer: C
NEW QUESTION # 36
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?
- A. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
- B. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
- C. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
- D. Create an alert in interaction Supervisor on "Longest Talk Time".
Answer: D
NEW QUESTION # 37
What statement is true regarding this user?
- A. The user will not be active until the default workstation is defined.
- B. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- C. The user cannot receive emails because his default workstation is not defined.
- D. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
Answer: C
NEW QUESTION # 38
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Round-robin
- B. Custom
- C. Sequential
- D. Group Ring
- E. ACD
Answer: C
NEW QUESTION # 39
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. Interaction Administrator
- B. System Manager
- C. Event Viewer
- D. IC Business Manager
Answer: D
NEW QUESTION # 40
Match the Interaction Attendant call flow type with the correct definition.
Answer:
Explanation:
NEW QUESTION # 41 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
- A. Month End schedule
- B. New Year's Day schedule
- C. Default Schedule
- D. Work Week schedule
- E. After Hours schedule
Answer: C
NEW QUESTION # 42
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
- B. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- C. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
- D. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
Answer: A
NEW QUESTION # 43
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. Line
- B. DNIS
- C. Time
- D. Priority
- E. Date
- F. ANI
Answer: A,B,F
NEW QUESTION # 44
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?
- A. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.
- B. Select the mailbox in the Default Schedule for the selected E-mail Profile.
- C. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
- D. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
Answer: A
NEW QUESTION # 45
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?
- A. Round-robin
- B. Custom
- C. Sequential
- D. Group Ring
- E. ACD
Answer: E
NEW QUESTION # 46
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
- A. The system will use the default client configuration for the supervisors.
- B. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
- C. The supervisors will not be assigned any client configuration template if they invent more than one.
- D. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
Answer: D
NEW QUESTION # 47
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