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Job roles in ITIL 4 Foundation JPN Exam
ITIL 4 Foundation JPN Exam job roles in both in public and private sectors are in demand in Myanmar. Approaches for this certification exam are also the key feature of this certification exam. Methods of delivering this certification exam are also critical for this certification exam. Provide the material to the best of their abilities is also considered by the candidate. Companies required for this certification exam are also considered by the candidate. Training providers are also considered by the candidate. Measure the understanding for this certification exam is also considered by the candidate. ITIL 4 Foundation JPN Dumps are also included in the list of this certification exam. Continuous improvement of this certification is also considered. Assessment of the job is also considered by the candidate for this certification exam. Lean methodologies are used in this certification exam. Practices that are used in this certification exam are also considered by the candidate.
NEW QUESTION 108
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
- A. The process manager
- B. The process practitioner
- C. The service owner
- D. The process owner
Answer: D
NEW QUESTION 109
Access management is closely related to which other process?
- A. Information security management
- B. 3rd line support
- C. Change management
- D. Capacity management only
Answer: A
NEW QUESTION 110
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
- A. To design and develop capabilities for service management
- B. To plan the resources required to manage a release
- C. To provide good-quality knowledge and information about services
- D. To ensure that a service can be managed and operated in accordance with constraints specified during design
Answer: A
NEW QUESTION 111
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
- A. 2 and 3 only
- B. All of the above
- C. 1 and 3 only
- D. 2 and 4 only
Answer: B
NEW QUESTION 112
How are groups, teams, departments and divisions classified?
- A. Technicians
- B. Processes
- C. Roles
- D. Functions
Answer: D
NEW QUESTION 113
Which of the following is NOT an objective of request fulfillment?
- A. To provide information to users about what services are available and how to request them
- B. To provide a channel for users to request and receive standard services
- C. To update the service catalogue with services that may be requested through the service desk
- D. To source and deliver the components of standard services that have been requested
Answer: C
NEW QUESTION 114
Which statement about Business Cases is TRUE?
- A. Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
- B. Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
- C. Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
- D. Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
Answer: C
NEW QUESTION 115
In which of the following should details of a workaround be documented?
- A. In a service level agreement (SLA)
- B. In the availability management information system
- C. In the IT service plan
- D. In a problem record
Answer: D
Explanation:
Explanation/Reference:
Explanation:
NEW QUESTION 116
Which statement is CORRECT?
- A. A function is a set of specialised organisational capabilities
- B. A process is a structured set of activities designed to accomplish a specific objective
- C. A process is a team or group of people and the tools they use to perform one or more activities
- D. A function is a set of responsibilities allocated to a service manager
Answer: B
NEW QUESTION 117
Which of the following is NOT one of the five individual aspects of service design?
- A. The design of new or changed services
- B. The design of the service portfolio, including the service catalogue
- C. The design of market spaces
- D. The design of the technology architectures
Answer: C
NEW QUESTION 118
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
- A. Both of the above
- B. Neither of the above
- C. 1 only
- D. 2 only
Answer: D
NEW QUESTION 119
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
- A. Control of exposure to risk and investment of capital
- B. Training of all staff and investment of capital
- C. Identification of risk, analysis and management of the exposure to risk
- D. Training in risk management for all staff and identification of risks
Answer: C
NEW QUESTION 120
Which one of the following is the BEST definition of reliability?
- A. How quickly a service or component can be restored to normal working order
- B. How long a service or configuration item (CI) can perform its function without failing
- C. The availability of a service or component
- D. The level of risk that affects a service or process
Answer: B
NEW QUESTION 121
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- A. Service design: Design the processes
- B. Service strategy: Develop the offerings
- C. Service transition: Plan and prepare for deployment
- D. Service operation: IT operations management
Answer: A
NEW QUESTION 122
Which one of the following activities is NOT part of the Deming Cycle?
- A. Co-ordinate
- B. Do
- C. Act
- D. Plan
Answer: A
NEW QUESTION 123
What processes represent the scope of financial management for IT services?
- A. Cost models and invoicing
- B. Charging, accounting and billing
- C. Budgeting, costing and charging
- D. Budgeting, accounting and charging
Answer: D
NEW QUESTION 124
Which two elements of financial management for IT services are mandatory?
- A. Costing and charging
- B. Budgeting and charging
- C. Accounting and charging
- D. Budgeting and accounting
Answer: D
NEW QUESTION 125
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
- A. A service design package (SDP)
- B. A service option
- C. A service charter
- D. A service transition package (STP)
Answer: A
NEW QUESTION 126
Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?
- A. Corporate, customer, technology
- B. Corporate, customer, service
- C. Service,user, IT
- D. Technology, customer, user
Answer: B
NEW QUESTION 127
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Brief History of ITIL 4 Foundation JPN Exam
ITIL-4-Foundation exam was offered in 1990 by the British government. Getting the certification is not necessary for getting this certification. The actual exam was first conducted in 1995. The first time that the certification exam was conducted was in Haifa, Israel. Period coming to an end is also the objective of the provider. An eligible person can also get this certification exam. In order to get this exam, the candidate must have credit hours. Achieve maximum points is also the objective of the provider. Established in 1995 is also an objective of the provider. Ideas hold the objective of the provider. Providing updated knowledge is also the objective of the provider. The transition module was first updated in 2012. The transition module is also updated in the year 2007. An intermediary license for this certification exam is also available. Validating the credit rating for this certification exam is also available. Influence for this certification exam is also the objective of the provider. The layout is also updated for this certification exam. The main topic used for the certification exam is also updated. Switch from Pearson Vue to Exams.com is also conducted in the year 2015.
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