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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A) Start evaluating products and offerings from as many third-party suppliers as possible.
B) Immediately start building the solution in their favorite technology.
C) install Salesforce Service Cloud and start building custom objects and APEX classes.
D) Select the Energy and Utilities Cloud applications that best meet the company's needs

2. Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A) Metadata API
B) Omnichannel data access
C) SSO data access
D) Streaming data API

3. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Consumer
B) An account record with record type Service
C) An account record with record type Service Aggregator
D) An account record with record type Billing

4. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Create a multi-site quote.
B) Manage a customer moving out.
C) Set up a payment arrangement.
D) Manage changes to contract clauses.

5. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Capitalization of the cloud
B) Removing the complexity from the business
C) Regulatory and technology changes
D) Customer expectations and values
E) Digital first and work-from anywhere in real time

Solutions: