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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Notes Integrator plug-in
B) Media-Share plug-in
C) Social Media plug-in
D) Status Updates plug-in

2. What is the flagship (leading product) of IBM social software?

A) IBM WebSphere
B) IBM Lotus Quickr
C) IBM Connections
D) IBM Tivoli Manager

3. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Telemarketing surveys
B) eCommerce checkout carts
C) Social Analytics
D) Online Forms

4. What new capability allows the uploading of images and videos so that they can be viewed in-line in IBM Connections?

A) Media gallery
B) Media center
C) Information hub
D) Information center

5. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Re-engineer corporate structures
B) Store more data
C) Deliver new systems
D) Smarter business decisions

Solutions: