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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) People don't add to the shareholder value, only profits do.
B) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
C) Machines are more reliable than people.
D) Your people are costing you too much money. Let me show you how to replace them with computers.

2. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Attachments
B) Fileshare
C) HTML
D) Connectors

3. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Protector
B) IBM Lotus Quickr
C) IBM FileNet
D) IBM Lotus Symphony

4. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Re-engineer corporate structures
B) Store more data
C) Deliver new systems
D) Smarter business decisions

5. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Competitors are using social media, including crowd-sourcing for new ideas
B) Employees are using social media, including at work
C) Employees prefer working in cubicles
D) Consumers' opinions and ratings are leading how a product is branded

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