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Prep Options for Acing ADM-201 Exam

To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:

  • Salesforce Certified Administrator by Thomas Hendry

    A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.

  • Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books

    Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.

  • ADM201 Administration Essentials for New Admins Course Overview

    This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.

    While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:

  • Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books

    Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Domain 7: Activity Management & Collaboration (3%)

This section encompasses one’s skills in explaining the activity management capacities (public calendars, events, manage tasks, multi-day events) as well as explaining the Chatter features (groups, security, feed).

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Who Is Salesforce Administrator Certification Intended for?

The Salesforce Administrator certificate is designed for those already familiar with Salesforce products and who want to help their company reap more benefits by incorporating extra features. Candidates need to know what Salesforce features are offered to end-users and how the Salesforce Certified Administrator can configure them. Applicants should also be able to maintain a business that uses Salesforce applications, fulfill common business needs, and carry out the functions of an administrator using Salesforce tools. Lastly, test-takers should have at least 6 months' experience working as a Salesforce Administrator before they enroll for ADM-201 exam.

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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Configuration and Setup15%- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Productivity and Collaboration10%- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes

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