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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Operate
B) Build
C) Transition
D) Deliver

2. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
B) Vague targets, such as those related to user experience, should be avoided
C) The language and terms used in the SLA should be commonly understood by all parties
D) Base the SLA on system-based metrics that are useful to the service provider

3. Why should organizations consider the interaction of ITIL Guiding Principles?

A) Because one principle is usually sufficient for any situation
B) Because one principle is always superior to the rest
C) Because principles must be applied in a strict order
D) Because principles are interdependent and complement each other

4. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Service management
C) Release management
D) Supplier management

5. Why do many digital service providers aim to reduce or eliminate service actions?

A) To streamline operations and increase consistency by relying more on automation
B) To comply with financial and regulatory policies
C) To ensure every service interaction is handled manually for better control
D) To strengthen direct personal engagement between users and support staff

Solutions: