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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When you are using a phone to give a customer a serial number you should:

A) Speak in your normal voice.
B) Be unenthusiastic.
C) Be enthusiastic.
D) Speak slower than normal.

2. Multitasking is:

A) Doing things in sequence.
B) Only for people in busy jobs.
C) Doing more than one task at a time.
D) Doing one task and the doing another.

3. When communicating with a customer by writing a letter you should:

A) Keep the letter courteous, short and to the point and spell check it.
B) All of the above.
C) Read through the letter before sending.
D) Sign the letter yourself.

4. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Internet communication.
C) Face-to-face communication.
D) Email communication.

5. Frequent interruptions:

A) Help to get a lot of things done at once.
B) Are a common time wasting activity.
C) Can help you to make the most of your time.
D) Help when working with colleagues.

Solutions: