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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Which of the following are NOT SMART objectives:

A) Time bound.
B) Achievable.
C) Specific.
D) Robust.

2. An organisation that has distinguished itself in the automobile market by offering free insurance and petrol for a year would claim to have a:

A) USP.
B) SPU.
C) BPS.
D) CSP.

3. A person who is always keen to tell you what they have done and the difficulties they have had to overcome is known in customer service as a:

A) Chronic complainer.
B) Recognition seeker.
C) Time waster.
D) Time watcher.

4. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Sales targeting.
B) Customer responsiveness.
C) Customer feedback.
D) Mystery shopping.

5. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
B) Ignore the phone call and let it ring.
C) Answer the call and deal with it as you know you will eventually have to deal with it.
D) Answer the phone and ask them to ring you later at a more convenient time.

Solutions: