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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Attribute
B) Schedule
C) Condition
D) Rule

2. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Customer Environment.
B) Recorder
C) Storage
D) RIS (Recorder Integration Service).
E) Archive

3. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\CommonDB\Summary
B) \logs\centralContact\Summary
C) \logs\centralApp\Summary
D) \logs\centralDWH\Summary

4. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Data Migration Discovery Tool
B) WFO data Migration Tool form V15.1
C) Migration Mode tool
D) Migration DB Scripts.

5. In Archive, what is the function of a campaign?

A) It defines the physical repository for archived content.
B) It defines how to perform a specific archive task against a specific media.
C) It defines filter rules to determine which recordings to archive.
D) It defines when and how fast archive activity may occur on a recorder.

Solutions: