Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Topic 2: Customization, Productivity and Analytics | 10% | - Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics |
| Topic 3: Service Request Management | 25% | - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements |
| Topic 4: Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Topic 5: Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Topic 6: Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which three statements are true?
- A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
Correct Answer: B,C,D 🗳️
Which two options are true about reporting on milestones?
- A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- B. Administrator-defined milestone data is not included in Analytics.
- C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- D. No standard reports on milestones are provided.
Correct Answer: B,C 🗳️
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure the self-registrations to restrict registration to only existing Contacts.
- B. Disable the anonymous access option in your DCS application.
- C. Configure your self-registrations so that they are automatically approved.
- D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
Correct Answer: A,B,C 🗳️
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
Correct Answer: A,C 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
Correct Answer: D 🗳️
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