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WGU Information Technology Management QGC1 Sample Questions:

1. What is a focus of the Information Technology Infrastructure Library's (ITIL) guidelines for service management?

A) Reduction of direct engagement with end users
B) Implementation of advanced technologies
C) Alignment with business objectives
D) Minimization of operational expenses

2. How does service-oriented architecture (SOA) help companies become more agile?

A) Requires a tight adherence to a sequence of steps to accomplish the original goal
B) Builds a working model of the system on a small scale to detect errors early in development
C) Breaks the project into four phases to provide quicker feedback and improve results
D) Aligns business needs and the management information system capabilities that support these needs

3. A company wants to unify its inventory, production, and financial reporting systems to improve coordination.
Which type of software would support this?

A) Departmental metrics dashboard tool
B) Team collaboration scheduling
C) Enterprise resource planning
D) Digital inventory logging utility

4. Which type of malware disguises itself as legitimate software to gain access to systems?

A) Trojan horse
B) Spyware
C) Keylogger
D) Rootkit

5. Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

A) Autonomous agent
B) Virtual assistant
C) Information of Everything
D) Ambient digital experience

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