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Exam Code: CRT-101
Exam Name: Certification Preparation for Administrator Exam
Certification Provider: Salesforce
Corresponding Certification: Salesforce Certified Administrator
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  • Total Questions: 250
  • Updated on: Oct 16, 2026
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  • Total Questions: 250
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CRT-101 PDF Practice Q&A's

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  • Total Questions: 250
  • Updated on: Oct 16, 2026
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CRT-101

Updated: Oct 16, 2026

No. of Questions: 250 Questions & Answers with Testing Engine

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Relevance beats volume every time — the ITCertMagic team refreshes the Salesforce Certification Preparation for Administrator bank with realistic question styles, removes outdated items, and prioritizes coverage and accuracy over sheer numbers.

Salesforce CRT-101 Exam Syllabus Topics:

SectionWeightObjectives
Agentforce AI8%- Agentforce Builder
  • 1. Agent customization
  • 2. AI-assisted workflows
- Agentforce Fundamentals
  • 1. Agentforce setup
  • 2. AI agent capabilities
Sales and Marketing Applications10%- Sales Process Management
  • 1. Opportunities
  • 2. Leads
- Customer Management
  • 1. Contacts
  • 2. Accounts
- Marketing Features
  • 1. Campaign management
  • 2. Campaign reporting
Service and Support Applications10%- Case Management
  • 1. Case lifecycle
  • 2. Case assignment and escalation
- Support Features
  • 1. Knowledge and entitlements
  • 2. Service Console
Object Manager and Lightning App Builder20%- Data Modeling
  • 1. Fields and relationships
  • 2. Custom objects
- Application Customization
  • 1. Record types
  • 2. Page layouts
- Lightning Experience
  • 1. Dynamic page configuration
  • 2. Lightning App Builder
Productivity and Collaboration10%- Activity Management
  • 1. Tasks
  • 2. Events and calendars
- Collaboration Tools
  • 1. AppExchange integration
  • 2. Chatter
Automation15%- Approval Processes
  • 1. Approval workflow
  • 2. Business process automation
- Flow Automation
  • 1. Flow Builder
  • 2. Screen flows
Data and Analytics Management17%- Dashboards
  • 1. Data visualization
  • 2. Dashboard components
- Data Management
  • 1. Import and export tools
  • 2. Duplicate management
- Reporting
  • 1. Report formats and filters
  • 2. Report creation
Configuration and Setup20%- User Management
  • 1. Profiles and permission sets
  • 2. Roles and user administration
- Organization Setup
  • 1. Company settings
  • 2. User interface configuration
- Security and Access
  • 1. Login policies
  • 2. Data access controls

Salesforce Certification Preparation for Administrator Essentials: Try, Buy, Study

The official Salesforce Certification Preparation for Administrator outline assigns its weights like this:
  • Productivity and Collaboration (10%)
  • Configuration and Setup (20%)
  • Agentforce AI (8%)
Map your study plan to those weights first, and let ITCertMagic practice sessions verify each domain as you go.
Roughly 60-65 questions in 105 minutes minutes. Rehearsing at that exact pace with 250 practice questions for the CRT-101 exam turns the real session into a familiar routine rather than a surprise.
The passing mark is 65%-68% and the registration fee is $200 USD. That is exactly why ITCertMagic prices its CRT-101 materials reasonably and protects your purchase with the conditional refund policy — your money deserves the same care as your study hours.
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Because the value is verifiable before you spend anything. 250 practice questions for the CRT-101 exam carry verified answers, refreshed daily against the live Salesforce Certification Preparation for Administrator blueprint; the demo proves the quality for free; delivery lands about a minute after payment; and the conditional refund policy stands behind the rest. Careful buyers rarely find all four in one place.
No mandatory prerequisite. Salesforce recommends at least 6 months of Salesforce administration experience and completion of Administrator training courses.
Very. The purchase process at ITCertMagic is deliberately simple: pick the product, pay securely, and the CRT-101 download link arrives in your mailbox about a minute later — download and study immediately, on any of your devices. There is no complicated setup, no waiting for approval, and support stays available around the clock if anything needs clarifying. From decision to first study session, the whole path is measured in minutes.

Salesforce Certification Preparation for Administrator Sample Questions:

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?

  • A. Public Dashboards.
  • B. Dashboard Filters
  • C. Dynamic Dashboards
  • D. Dashboard Subscriptions
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

  • A. Auto-response rule
  • B. Case escalation rule
  • C. Case assignment rule
  • D. Einstein Case Routing
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?

  • A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
  • B. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
  • C. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
  • D. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?

  • A. Create a separate PriceBook for reseller partners.
  • B. Use a different Opportunity record type.
  • C. Add a Partner_Discount_c field to the Opportunity
  • D. Build separate reseller partner products.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

Which three items are available in the mobile navigation menu?
Choose 3 answers

  • A. Chatter
  • B. Utility Bar
  • C. Lightning Home Page
  • D. Lightning App Pages
  • E. Dashboards
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

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