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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?

A) Create customer integration code
B) Create a Connected App in Platform
C) Create custom objects in Loyalty
D) Create Data Processing jobs

2. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A) Reason for Change
B) Loyalty Tier
C) Change Reason Type
D) Loyalty Tier Group

3. Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A) Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
B) Use existing Experience Cloud components to handle the same design and functionalities.
C) Create new Experience Cloud Components for the new Loyalty Member Portal.
D) Assign the existing Loyalty Member Portal to the new Loyalty Program too.

4. What three types of vouchers can be configured in Loyalty Management?

A) Discount Percentage
B) Fixed Value
C) Promo Code
D) Product or Service
E) Gift Card

5. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Create formula fields on Case Object
B) Develop a custom component
C) Embed Loyalty Member Profile Cards
D) Create a Screen Flow

Solutions: