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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics5%- Reporting and Insights
  • 1. Campaign tracking and engagement measurement
    • 2. Salesforce reporting for nonprofits
      Topic 2: Implementation Strategies and Best Practices- Project Delivery
      • 1. Risk identification and mitigation
        • 2. Consulting best practices for nonprofit implementations
          - NPSP Configuration and Setup
          • 1. Install and configure Nonprofit Success Pack
            • 2. Household Account Model implementation
              Topic 3: Integration and Data Management15%- Data Handling
              • 1. Data import and migration strategies
                • 2. Data quality and deduplication concepts
                  Topic 4: Domain Expertise20%- Nonprofit Solution Identification
                  • 1. Trailhead, AppExchange, and Community resources
                    • 2. Fundraising and donor management solutions
                      • 3. Marketing and engagement solutions
                        • 4. Program and volunteer management solutions
                          Topic 5: Solution Design20%- Architecture Design
                          • 1. Design scalable nonprofit data models
                            • 2. Align solutions to nonprofit business requirements

                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

                              A nonprofit organization wants to record the most recent Opportunity close date on Contact records. The nonprofit organization expects the field on the Contact to be overwritten every time a new Opportunity meets the criteri a. Which feature should the consultant use to meet this requirement?

                              • A. Roll-Up Summary Field
                              • B. NPSP Customizable Rollups
                              • C. Formula Field
                              • D. AppExchange App
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              The requirements for a Salesforce implementation have been gathered, but there are teams with competing priorities and the overall project goals are undefined.
                              What are two reasons a project team must define goals?
                              Choose 2 answers

                              • A. Goals provide a way to measure and prove results.
                              • B. Goals guarantee executive engagement.
                              • C. Goals define a clear purpose for the project.
                              • D. Goals catalog all of the teams' pain points.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,C  🗳️

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce organization and wants to know which data maintenance practices should be used.
                              Which two data hygiene practices should a consultant recommend? Choose 2 answers

                              • A. Organize reports into appropriate folders.
                              • B. Create a new custom object to store legacy data.
                              • C. Delete all past activities.
                              • D. Run Health Check.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,D  🗳️

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

                              • A. Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.
                              • B. Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.
                              • C. Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases
                              • D. Create a custom field for an ID number and assign the same number to all cases that need to be connected
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

                              A nonprofit customer must conflict and store its clients' government-issued ID number. The consultant has set up a custom text field for the ID number. Which security solution should be used to protect this data?

                              • A. Restrict visibility by removing it from the page layout and utilizing role hierarchy to prevent users from accessing that field except for the staff who need to interact with the government ID data
                              • B. Encrypt the government ID field with Classic Encryption for Custom Fields and grant View Encrypted Data permission only to those users who have to interact with the data
                              • C. Turn on two-factor authentication for the staff members who need to collect and use the government ID number field data
                              • D. Set the org wide default on Contacts to Private so only the user who owns the Contact records can access it.
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for ITCertMagic members. You can sign-up / login (it's free).

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