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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Business role
B) User
C) Access context
D) Work Center

2. Who can approve time reports so they can be released to CATS?

A) End customer
B) Reporting line manager
C) Nominated delegate
D) Territory owner

3. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business role
B) Code list restrictions
C) Work center view
D) Business configuration
E) Business user

4. In what facet can you maintain counter readings?

A) Measurements
B) Contracts
C) Items
D) Maintenance Plan

5. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Territory manager
B) Service Technician team
C) Employee responsible
D) Customer
E) Sales Employee

Solutions: