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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which statement is true about the JavaScript API?

A) It is available when you use the Connect Common Object Model CCOM for API operations.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

2. Which three features can be configured in advanced routing?

A) Queue prioritization
B) Queue segregation
C) Queue overflow
D) Queue limit
E) Skill relaxation
F) Skill time

3. Which two types of joins are available in analytics?

A) Outer LTD) External
B) Inner
C) Internal
D) Peripheral
E) Intersection

4. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) They
are available at http://www.oracle.com/technetwork.
C) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
E) Oracle provides support for all accelerators.

5. Which two statements are true about chat surveys?

A) You can send a chat survey only while a customer is on the chat.
B) You can create a chat rule to email a transactional survey to a customer after a chat session.
C) You cannot link customer data back to the chat that is submitted.
D) You can create a chat rule to pop up a transactional survey at the end of a chat session.

Solutions: