Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
Over 31659+ Satisfied Customers
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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Solution Matching | 25% | - Aligning ServiceOne to customer requirements - TCO and ROI communication - Identifying customer business and IT challenges |
| Service Offerings and Coverage | 30% | - Deployment and support services - Warranty upgrades and extensions - Care Pack services and contractual services |
| HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - PPS portfolio positioning - Delta update changes from previous version |
| Sales Process and Implementation | 20% | - Quoting and registration procedures - Terms, conditions and eligibility rules - Renewal and extension policies |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
- A. Wider page array
- B. Market recognition
- C. Wider geographic coverage
- D. Extended business hours
Which HP Care Pack Service response is sold most often?
- A. Defective media retention
- B. Next-business-day, onsite
- C. Offsite services
- D. Onsite services
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
- A. Data Protection Services
- B. Mitigation of Risk Services
- C. Equipment Deployment Services
- D. Hardware Protection Services
When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
- A. One day after the HP base warranty expires
- B. The HP Care Pack Services registration date
- C. The date of the HP Care Pack Services purchase
- D. The date of the hardware purchase
When do HP Post Warranty Care Pack Services need to be registered?
- A. within 10 days after the purchase of the hardware
- B. within 90 days after the purchase of the hardware
- C. within 30 days after the expiration of the warranty
- D. within 10 days after purchasing the care pack
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