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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Cross Sell Solution
B) HP Cirrus
C) HP Sales Central
D) HP Support Center

2. In which customer situation would you propose a services contract?

A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer wants to pay upfront for both hardware and services.
C) The customer uses only HP products.
D) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

3. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A) offer installment payment terms based on customer requirements
B) track registered services
C) place an order to purchase an existing quote
D) receive notifications of your customer's service renewal
E) register services

4. What does the HP Partner First Portal allow partners to do? (Select two.)

A) create a quote
B) check warranty coverage
C) register and track services
D) access business selling tools, training, and other resources such as HP Sales Central
E) access information about HP hardware & services

Solutions: