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EXIN ITIL Foundation Sample Questions:

1. What are customers of IT services who do NOT work in the same organization as the service provider known as?

A) Internal customers
B) External customers
C) Strategic customers
D) Valued customers

2. Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

A) Service level management
B) Change management
C) Design coordination
D) Service transition planning and support

3. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of the technology architectures
C) The design of market spaces
D) The design of new or changed services

4. Which is responsible for the production of the service design package (SDP)?

A) Service design
B) Service portfolio management
C) Service catalogue management
D) Design coordination

5. What BEST describes the value of service strategy to the business?

A) It reduces the effort spent on managing test and pilot environments
B) It provides quick and effective access to standard services
C) It improves the control of service assets and configurations
D) It supports the creation of a portfolio of quantified services

Solutions: