Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Check Updated on: Oct 26, 2026
No. of Questions: 80 Questions & Answers with Exam Engine
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- Total Questions: 80
- Updated on: Oct 26, 2026
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- Total Questions: 80
- Updated on: Oct 26, 2026
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EXIN ITSM20FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| General Requirements for Service Management System | 25% | - Organizational context and governance - Leadership, policy and documentation - Resource management and competence |
| Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Structure and benefits of ISO/IEC 20000:2018 - Service Management System (SMS) concept - Purpose, value and scope of ITSM |
| Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| Planning and Implementing Service Management | 25% | - Design and transition of new/changed services - Risk management and quality objectives - Service management planning |
| Monitoring, Review and Improvement | 10% | - Continual improvement methodology (PDCA) - Performance evaluation and reporting |
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Exam FAQ
$150–$200 USD (varies by region) per attempt, 65% to pass. Preparation is the cheaper insurance: the 80 practice questions from ITCertMagic cost far less than a second registration.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint spans 5 domains — including Service Management Processes (20%), Introduction to IT Service Management & ISO/IEC 20000 (20%), Monitoring, Review and Improvement (10%). Follow the weightings with your hours; the full outline above details every subtopic.
Yes:
Training builds knowledge; simulation builds readiness. After any course, rehearse with the 80 practice questions for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 until the exam atmosphere feels routine.
30 minutes for 20 questions. Get used to the pressure in advance: the ITCertMagic online engine recreates the formal test atmosphere on any device, so your pacing is trained before it counts.
Files arrive within a minute of payment by automatic email — no installation limits, and 24/7 customer assisting if nothing shows up within 2 hours (check spam). If you fail the corresponding ITSM20FB exam within 60 days of purchase, we reduce your loss two ways: a full refund — send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days — or a free change to two other equal-value products if you have another test ahead. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
Yes — download the free EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 demo to learn about our products before you buy. Purchases include 365 days of free updates, with each new version emailed to you immediately upon release; renew afterward at 50% off.
Valid ITIL Foundation certificate or equivalent ITSM20F certification Eligibility rules change over time, so confirm the current requirements on the official page (official ITSM20FB exam page) before you register.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 is EXIN's certification exam for IT Service Management Foundation Bridge based on ISO/IEC 20000, at the Foundation level — proof of practical skills that employers recognize. Our material for it is written by IT experts and certified trainers with a wealth of exam experience. Related credentials include IT Service Management Foundation based on ISO/IEC 20000, ITIL Foundation.
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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
Who or what should always be informed in case a release is rejected, delayed or cancelled?
- A. The senior management representative
- B. Business relationship management
- C. Change management
- D. Incident management
Correct Answer: C 🗳️
What is required for an implementation of IT Service Management to be successful?
- A. A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
- B. The appointment of a specialist department responsible for the development of the process structures
- C. Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
- D. The involvement and commitment of personnel at all levels in the organization from operational staff to top management
Correct Answer: D 🗳️
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
- A. to be able to charge to the correct users of the service
- B. to provide input to the Capacity Database
- C. to be able to provide reports to management
- D. to prevent repetitive occurrence of Incidents
Correct Answer: D 🗳️
What is a Known Error?
- A. A serious incident whose resolution is known
- B. A Problem that cannot be matched
- C. A Problem that is resolved
- D. A Problem for which the cause and Workaround have been identified
Correct Answer: B 🗳️
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
- A. Service Level Management
- B. Configuration Management
- C. Capacity Management
- D. Availability Management
Correct Answer: C 🗳️
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