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EXIN ITIL 4 Foundation Sample Questions:

1. What is the customer of a service responsible for?

A) Authorizing the budget for the service
B) Defining the requirements for the service
C) Provisioning the service
D) Using the service

2. What should be done for every problem?

A) It should have a workaround to reduce the impact
B) It should be resolved so that it can be closed
C) It should be prioritized based on its potential impact and probability
D) It should be diagnosed to identify possible solutions

3. Which practice guarantees that users have a range of access channels to choose from to report problems?

A) Service level management
B) Change enablement
C) Service desk
D) Incident management

4. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding stakeholder needs
B) Understanding the organization's vision
C) Ensuring service components are available
D) Meeting stakeholder expectations

5. Which practice forms a link between the service provider and the users of services?

A) Service level management
B) Problem management
C) Change enablement
D) Service desk

Solutions: