Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - Communication Manager Integration
|
| Topic 2: Database and Services | - Core Services
|
| Topic 3: General System Management | - User and Role Management
|
| Topic 4: Installation and Configuration | - System Setup
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
- A. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
- B. The administrator must first find the user in the Userstab to access the Visual Phone button.
- C. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
- D. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?
- A. IBM DB2
- B. Microsoft SQL2008
- C. Oracle10g/11g
- D. Microsoft Access 2007
A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.
How can this error be resolved?
- A. Give the logged in user full control of the C:\ directory.
- B. Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
- C. Give the logged in user full control of the C:\temp directory.
- D. Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?
- A. The Provisioning Server is slopped.
- B. Theuserhas noCommunication Manager (CM) Role assigned.
- C. The userhas no ACCCM Role assigned.
- D. The Extension Number in the User Form is invalid.
For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?
- A. The remote serveris on a slower speed network.
- B. Database redundancy is required and the customer is using an SQL cluster in their environment.
- C. ACCCM does not support co-resident install.
- D. The customer hastoomany servers and wantsto reduce hardware storage inventory.
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