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Avaya 3001 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Configuration & IP Office Manager25%- Short Codes and ARS Dial Plans
- Installation and Initial Setup
- User, Group and Extension Configuration
- Trunk Configuration (Analog, ISDN, SIP)
Topic 2: Maintenance, Upgrades & Troubleshooting20%- Backup and Restore Procedures
- Log Analysis and Diagnostics
- Common Fault Diagnosis & Resolution
- Software & Firmware Upgrades
Topic 3: IP Office System Architecture & Hardware20%- IP500v2 and IP500 Control Units
- SD Card Management and File Structure
- Licensing and Edition Types
- Expansion Modules and Cards
Topic 4: Voice Messaging & Applications20%- Embedded Voicemail Configuration
- System Status & Monitoring Tools
- ContactStore Call Recording
- VoiceMail Pro Installation & Setup
Topic 5: Networking & SCN15%- DHCP, DNS and QoS Configuration
- IP Trunks and Media Path
- Small Community Networking (SCN)

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
20-channel SIP trunk on a dedicated 2 MR connection will be used.
The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.729(a) for the IP telephones
B) G.711 for the SIP trunk and G.711 for the IP telephones
C) G.711 for the SIP trunk and G.729(a) for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones


2. Which two statements describe what is required to setup a Small Community Network (SCN) consisting of lour IP500v2 control units? (Choose two.)

A) The user and group names on each system must be unique.
B) Combo Cards are required in all systems.
C) The total number of users within the Small Community Network must not exceed 250.
D) The underlying network must be configured as a flat layer 2 subnet.
E) The extension, user, and group numbering on each system must be unique.


3. The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100/CCRWebClint
B) http://192.168.42.100:8888
C) https://localhost/CCRWebAgent
D) http://192.168.42.100:8080/inyama/inyama.html
E) http://localhost/CCRWebAgent


4. Which type of trunking is used between nodes on a Small Community Network (SCN)?

A) SES
B) H.323
C) IPDECT
D) El/T1 PR1


5. Which two email clients are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Microsoft Office Communicator
C) Lotus Notes
D) Lotus Messages


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,E
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: A,C

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