Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Communications Solution Architecture | - Platform Overview
|
| Topic 2: Maintenance and Troubleshooting | - System Support
|
| Topic 3: Security and Administration | - Administrative Management
|
| Topic 4: Installation and Configuration | - System Deployment
|
| Topic 5: Applications and Services | - Communication Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
- A. 12U
- B. 2U
- C. 8U
- D. 6U
Your customer has requested that you implement a plan to give their two sites complete resiliency. Which two will accomplish this? (Choose two.)
- A. IP500v2 with redundant processor
- B. Preferred Edition - Messaging at both locations
- C. IP Office Resiliency License
- D. IP Phones with backup call server
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The Windows account does not have permission.
- B. The UMS service is installed automatically.
- C. The UMS licenses have not been loaded.
- D. The server platform does not meet the requirements.
CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?
- A. The agents monitored by CCR can only be in one group.
- B. All agents in a CCR group need to have the same set type.
- C. Collective groups are not supported for CCR.
- D. Queuing groups are not supported for CCR.
- E. CCR must pull data from the highest numbered group of which the agent is a member.
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Current PBX/Key System Features and Dial Plan
- B. Productivity Requirements
- C. Line of Business application integration needs
- D. Physical Layer: Existing Telecom Infrastructure
- E. Above Physical Layer: Existing Data Network
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