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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ICR with account codes and CDR-enabled for billing.
C) ACD via VM Pro Campaign Manager and a campaign database
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A) G.711 for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.729(a) for the SIP trunk and G.711 for the IP telephones

3. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with ISDN L3 filter options enabled
B) Debug Manager on DTE port
C) SSA Snapshot
D) System Monitor with default filters

4. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Use system Monitor to shutdown the card before removing the SD card.
B) Pull out the card; special shutdown is not required.
C) Use the Manager application to shutdown the card before removing the SD card.
D) Dial the shutdown short code to shutdown the card before removing the SD card.

5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Enable CLI tracking
C) Add the ClI information to the Account Code.
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

Solutions: