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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.

A) Command-Option-Shift-R
B) Command-R
C) Command-Shift-I
D) Option-Command-R
E) Command-I-R

2. There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?

A) Disk Utility
B) Restore
C) Console
D) Safe Mode

3. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Make sure Show Bluetooth in menu bar is selected in System Preferences.
B) Turn off Bluetooth in the Bluetooth pane of System Preferences.
C) Turn Wi-Fi off and on.
D) Press a key on the keyboard to reconnect it with the Mac.
E) Check Activity Monitor.
F) Check the battery level of the keyboard.
G) Keep wireless devices within 33 feet (10 meters) of the Mac.

4. Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?

A) Answer the security questions on
B) Click Find your Apple ID on appleid.apple.com.
C) Send an email to iforgot.apple.com.
D) Create a new Apple ID at appleid.apple.com.

5. Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?

A) OS X Yosemite cannot AirDrop with OS X Mountain Lion.
B) The iMac (Early 2009) does not support AirDrop.
C) On the MacBook Air, Randall must first click "Don't see who you're looking for?'
D) AirDrop does not support files larger than 5GB.

Solutions: