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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs will influence "Service backlog (#)"?

A) Service lead time (# / time)
B) Productivity
C) Revenue ($)
D) Service complaints responded to (%)

2. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Processes (#)
B) Internal customer satisfaction index (%)
C) Budget variance (%)
D) Team man-hours per service requests processed (#)

3. Which KPI is suitable for measuring the following objective: "Improve process performance"?

A) Processes (#)
B) Deliver process performance improvement project by 31 December
C) Hours spent on process improvement (#)
D) Processes improved to the desired level (%)

4. Which of the following statements is true?

A) Cascading stops at team level; there is no relevancy to cascade down to individual level
B) Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives
C) None of the answers
D) Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level

5. Which target limits would you propose for "Budget variance (%)", tracked at organizational level?

A) +/# 50%
B) +/# 3%
C) This is not a KPI
D) +/# 97%

Solutions: