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Salesforce Strategy-Designer Exam Syllabus Topics:

SectionObjectives
Research and Insights- Qualitative and quantitative research methods
- Customer insights and data interpretation
Ideation and Prototyping- Rapid prototyping and validation approaches
- Design thinking principles
Strategy Foundations- Understanding business context and customer strategy
- Role of a strategy designer in Salesforce ecosystem
Experience Design and Journey Mapping- Customer journey mapping techniques
- Service and experience blueprinting
Measurement and Iteration- Defining success metrics and KPIs
- Iterative design improvement cycles
Stakeholder Alignment and Communication- Facilitating cross-functional collaboration
- Communicating strategy and design outcomes

Salesforce Certified Strategy Designer Sample Questions:

Question 1

Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Inspiration / Idea Generation

A. Observations
B. Interviews
C. Group Conversations with stimulus


Question 2

Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.

A. FALSE
B. TRUE


Question 3

Which of the following is not a correct way to employ a Prototype?

A. For Ideation
B. For Exploration
C. For Storytelling
D. For Validation


Question 4

Where can users find third party applications to download and install on their orgs?

A. The Google Store
B. The App Exchange
C. the App Store


Question 5

Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A. Upsell and Handle Time
B. Productivity and CSAT
C. Handle Time and Cross Sell
D. Productivity and Handle Time


Solutions:

Question 1
Answer: C
Question 2
Answer: B
Question 3
Answer: C
Question 4
Answer: B
Question 5
Answer: D

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