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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A) Survery
B) Qualitative
C) Focus Groups
D) Usability Testing

2. What is a goal of usability testing?

A) Showing users how to use the design in the right way
B) Identifying the best variation of a page
C) A Learning about the user's behavior and preferences

3. Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A) Creating requirements based business leaders' priorities
B) Putting oneself in the situation of the end user
C) Including Innovative ideas to showcase technology
D) Observing user behavior

4. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?

A) Up to 20
B) Up to 3
C) Unlimited
D) Up to 10

5. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A) User Journeys
B) User Personas
C) Wireframes
D) Storyboards

Solutions: