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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A. Account hierarchies
B. Personal addresses and contacts
C. Campaigns
D. Discount list
E. Business configuration

Question 2

Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A. Special stock
B. Plant stock
C. Consignment stock
D. Locked stock

Question 3

in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A. Automatically using start / stop buttons
B. Automatically using background jobs
C. Manually using time entry screen
D. Manually using service entry screen

Question 4

What object is used in SAP Multi-resource Scheduling?

A. Internal order
B. Service order
C. Demand
D. Service contract

Question 5

Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
B. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
C. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
D. Upload Microsoft excel worksbook to SAP Cloud for Customer

Solutions: