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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Topic 2: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 3: Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
| Topic 4: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Topic 5: Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Topic 6: Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
A. It requires extensive, often complex, training.
B. It must always be customized and too much customization may slow down projects.
C. It takes a long time to implement and to see any benefits.
D. The cost savings and/or payback is impossible to measure in terms of bottom line.
Question 2
What is the measure of how much supply chain is owned or operated by the manufacturer?
A. Vertical integration
B. Horizontal integration
C. Outsource integration
D. Insource integration
Question 3
Which role do third-party logistics providers play in the supply chain?
A. Tier two distributors
B. Internal distributors
C. Tier three distributors
D. External distributors
Question 4
Which element is part of a financial plan?
A. Compensation planning
B. Budget projections
C. Product pricing
D. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
Question 5
Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?
A. Time a resource is used / time a resource is available
B. Output / input
C. Throughput time / value-added time
D. Actual output / standard output
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |
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