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WGU Information-Technology-Management Exam Syllabus Topics:

SectionWeightObjectives
IT Governance, Strategy & Ethics15%- IT alignment with business goals
- Compliance, policies, and ethics
- IT service management and ITIL basics
Data Management & Databases15%- SQL and data querying
- Database models and design
- Data integrity, security, and governance
Networking & Infrastructure15%- Network types, protocols, and architecture
- Cloud computing and virtualization
- IT infrastructure management
IT Security & Risk Management15%- Risk assessment and mitigation
- Security principles: confidentiality, integrity, availability
- Threats, vulnerabilities, and controls
IT Fundamentals & Concepts20%- Data, information, and knowledge management
- Information systems types and components
- Role of IT in business
Systems Development & Lifecycle20%- SDLC phases and models
- Design, implementation, and maintenance
- Requirements gathering and analysis

WGU Information Technology Management QGC1 Sample Questions:

1. Which business layer determines which products or services are being sold and to whom?

A) Systems
B) Strategy
C) Corporate
D) Operating


2. Which open-source operating system provides a rich environment for high-end workstations and network servers?

A) Linux
B) Android OS
C) MS-DOS
D) Windows


3. A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

A) Customer relationship management (CRM)
B) Supply chain management (SCM)
C) Operations management (OM)
D) Distribution management (DM)


4. Which epolicy is the starting point and the umbrella for all other policies the organization might establish?

A) Email privacy
B) Information privacy
C) Computer use
D) Acceptable use


5. Which staffing issue can occur with offshore outsourcing?

A) Limited visibility into daily work
B) Longer onboarding timelines
C) High turnover with less consistency
D) Increased time spent on coordination


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C

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