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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question 1

Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A. speed
B. flexibility
C. cost
D. dependability

Question 2

There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 4?

A. mixed maintenance
B. run-to-breakdown maintenance
C. preventative maintenance
D. condition-based maintenance

Question 3

Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO

A. sales volume
B. costs of goods sold
C. net profit
D. revenue

Question 4

Under what circumstances would an 'intermittent operations' process be the most suitable?

A. in high value, high volume production
B. an organisation with low numbers of manufacturing staff
C. where quality assurance must be carried out regularly
D. many different items are produced in low quantities

Question 5

The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A. yes- the most important objectives from each department will be selected to create the corporate objectives
B. yes- these individual objectives will collectively make up the corporate objectives
C. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
D. no- the corporate objectives are set first

Solutions: