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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?

A) Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
B) Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
C) Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
D) Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Optimization package
B) Quality Monitoring package
C) Automated Quality Monitoring package
D) Workforce Management package

3. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) Telephony Services Manager (TSM)
C) SIP Gateway Manager (SGM)
D) Telephony Services Manager (TSM)

4. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) Avaya can deliver what has been promised.
D) The executive summary section of the proposal highlights the solution features.

5. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Contact Center Orchestration Designer
C) Avaya Agent Desktop
D) Avaya one-X® Agent Desktop

Solutions: