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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operating Systems28%- Windows installation, configuration, and management
  • 1. Windows 10/11 features and settings
    • 2. File systems, partitions, and storage management
      • 3. Device drivers and system updates
        • 4. Command-line tools and scripting
          - Mobile operating systems
          • 1. App installation and security settings
            • 2. Android and iOS configuration
              • 3. Mobile device management
                - macOS, Linux, and Chrome OS basics
                • 1. System configuration and maintenance
                  • 2. Installation and navigation
                    • 3. Command-line operations
                      Operational Procedures21%- Communication and professionalism
                      • 1. Incident reporting
                        • 2. SLA management
                          • 3. Customer service techniques
                            - IT service management
                            • 1. Backup and recovery processes
                              • 2. Disaster recovery planning
                                • 3. Documentation and change management
                                  - Safety and compliance
                                  • 1. Workplace safety procedures
                                    • 2. Privacy and regulatory compliance
                                      • 3. Environmental controls
                                        Security28%- Security fundamentals
                                        • 1. Zero Trust concepts
                                          • 2. Authentication and authorization
                                            • 3. Permissions and access control
                                              - Threats and mitigation
                                              • 1. Data protection and disposal
                                                • 2. Malware types and removal
                                                  • 3. Social engineering prevention
                                                    - Network and application security
                                                    • 1. Firewalls and security appliances
                                                      • 2. Wireless security protocols
                                                        • 3. Encryption technologies
                                                          Software Troubleshooting23%- Application and security troubleshooting
                                                          • 1. Installation and compatibility problems
                                                            • 2. Security-related issues and fixes
                                                              • 3. Application crashes and errors
                                                                - Operating system issues
                                                                • 1. Update and driver failures
                                                                  • 2. Boot errors and startup problems
                                                                    • 3. System crashes and performance issues
                                                                      - Mobile device troubleshooting
                                                                      • 1. Performance and battery problems
                                                                        • 2. Connectivity and synchronization issues
                                                                          • 3. App and OS update failures

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            Question 1

                                                                            Which of the following is a key AI characteristic that is applied in operational procedures?

                                                                            A. AI eliminates the need for human oversight in all operational processes.
                                                                            B. AI systems can support any kind of operations relying on historical data.
                                                                            C. AI is primarily used to upgrade software components in IT systems.
                                                                            D. AI leverages preset rules and algorithms to imitate human decision-making.


                                                                            Question 2

                                                                            A user reports the icons on their desktop have changed. A technician investigates and discovers programs no longer open, files are inaccessible, and file extensions have been changed. When a ransom note appears on the display, which of the following should the technician do next?

                                                                            A. Change the extensions back.
                                                                            B. Restore from a backup.
                                                                            C. Run antivirus scans.
                                                                            D. Isolate the system.


                                                                            Question 3

                                                                            Which of the following commands can a technician use to view the contents of a single file on a Linux terminal?

                                                                            A. cat
                                                                            B. chmod
                                                                            C. ls
                                                                            D. sudo


                                                                            Question 4

                                                                            A town clerk wants to work from home and access documents on a town hall server. What should a technician set up?

                                                                            A. RDP
                                                                            B. SSH
                                                                            C. VNC
                                                                            D. VPN


                                                                            Question 5

                                                                            A technician is unable to join a computer to the Windows domain However, the computer can ping the domain controller by IP address. Which of the following is the most likely reason?

                                                                            A. The DNS settings are incorrect
                                                                            B. IPv6 is enabled on the computer
                                                                            C. The firewall configuration is wrong
                                                                            D. The computer is not connected to the network


                                                                            Solutions:

                                                                            Question 1
                                                                            Answer: D
                                                                            Question 2
                                                                            Answer: D
                                                                            Question 3
                                                                            Answer: A
                                                                            Question 4
                                                                            Answer: D
                                                                            Question 5
                                                                            Answer: A

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